BUMAtraining.com
San Jose State Professional Development
Business Management Certificate Program

How to Mediate Employee Conflict (BUMA 437, CEUs: 1.4)

Every up-to-date organizational leader knows that the controlling, coercive management style of yesteryear no longer works. Organization changes now require that managers not only negotiate with their staff, but help them negotiate with each other. Sadly, many management development programs fail to give managers the tools with which to mediate.

Downsizing, flatter hierarchies, teams, quality and multiple responsibilities are intensifying the interdependency between employees. Most organizations inadequately equip their staff to effectively negotiate work relationships in these challenging times.

This course puts the tools of the professional mediator into your hands to build better workplace relationships, enhance performance, improve productivity and cut the unnecessary financial costs of workplace conflict.

This course is designed for any employee responsible for the cooperative work of others--supervisors, team members of self-managing teams and human resource staff. This offers excellent preparation for future leaders.

Topics include:

• Determine when problems can best be solved by managerial mediation
  
• Prepare the best context for a mediation meeting
  
• Perform the three primary tasks of the manager-as-mediator
  
• Negotiate agreements to prevent recurrence

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