BUMAtraining.com
San Jose State Professional Development
Business Management Certificate Program

Resolving Performance Problems: Help Your Employees Keep Their Jobs Without Losing Their Dignity (BUMA 426, CEUs: 0.7)

Bad attitude, a lack of judgment, resistance to change - getting one's hands around "soft" performance issues can be challenging, if not maddening! This course will help participants distinguish between "hard" and "soft" performance issues and describe a three-pronged approach to changing employee behavior.

Performance improvement programs often don't work because they make the employee feel worse about himself and his job.

This practical hands-on course deals with the most difficult issues around potential job loss and how to save jobs. You will leave this course prepared to launch a positive attack to save your employee's job. Gain perspective on job loss and learn clear and concrete steps to resolve employment problems. Topics include:

• Purpose and meaning behind company disciplinary policies
• Warning signs to know when you should first take action
• Things you can do to maintain a positive attitude for yourself and your employee
• Five concrete steps you can take today to help your employee save her job
• Reasons to get outside help and types of help available

SJSU BUMA Program | SJSU Program Highlights | SJSU BUMA Faculty | SJSU BUMA Courses