BUMAtraining.com
San Jose State Professional Development
Business Management Certificate Program

Constructive Conflict Management (BUMA 406, CEUs: 1.4)

Many employee conflicts or grievances are easily avoidable. Learn practical methods to promote workplace harmony. This course assists supervisors, managers and company leaders in understanding the entire system of conflict. The class addresses not only strategies for dealing with conflict and identifying a problem-solving framework, but also provides a holistic understanding of what causes conflict and how it can be prevented or transformed. Evaluate yourself using Alexander Hiam's Dealing with Conflict Instrument and gain an understanding of your own
conflict behavior. Empower yourself and improve performance by becoming more competent and confident in managing conflict.

Topics include:

• Sources of conflict
  
• Individual approaches to managing conflict
  
• Leading a group out of conflict situations
  
• Obstacles to managing conflict
  
• Preventing or transforming conflict using the dialogue process

Utilizing the principles of adult learning theory, engage in interactive dialogue, participate in group exercises, complete individual assessments, analyze case studies and relate them to real-world situations.

SJSU BUMA Program | SJSU Program Highlights | SJSU BUMA Faculty | SJSU BUMA Courses